Account Manager - US (Remote) Job at Weights & Biases, United States

  • Weights & Biases
  • United States

Job Description

At Weights & Biases, our mission is to build the best tools for AI developers. We founded our company on the insight that while there were excellent tools for developers to build better code, there were no similarly great tools to help ML practitioners build better models. Starting with our first experiment tracking product, we have since expanded our solution into a comprehensive AI developer platform for organizations focused on building their own deep learning models and generative AI applications.

Weights & Biases is a Series C company with $250M in funding and over 200 employees. We proudly serve over 1,000 customers and more than 30 foundation model builders including customers such as OpenAI, NVIDIA, Microsoft, and Toyota.

Reporting to the Director of Enterprise Sales, The Account Manager is responsible for managing the renewal process of existing customer contracts within Weights & Biases. This role plays a critical part in ensuring customer satisfaction, retention, and revenue growth. You will act as a trusted advisor, leading multi-threaded, multi-channel expansions, using a consultative approach to be able to identify the key aspects of a business and discuss top down initiatives with VP and C-suite leaders.

\n

Responsibilities
  • Renewal Management:
  • Proactively manage the renewal process for assigned customer accounts.
  • Collaborate with sales, customer success, and other relevant teams to identify renewal risks and opportunities.
  • Negotiate renewal terms and pricing to maximize contract value while maintaining strong customer relationships.
  • Customer Engagement:
  • Build and maintain strong relationships with key stakeholders within customer organizations.
  • Understand customer needs, usage patterns, and business objectives to drive successful renewals.
  • Address customer inquiries and concerns in a timely and professional manner.
  • Forecasting and Reporting:
  • Maintain accurate records of renewal activities and forecast renewal revenue.
  • Provide regular reports and updates on renewal performance and trends.
  • Process Improvement:
  • Identify opportunities to streamline and optimize the renewal process.
  • Work with cross-functional teams to implement process improvements and best practices.
  • Upsell and Cross-sell:
  • Identify upsell and cross-sell opportunities during the renewal process.
  • Collaborate with sales teams to pursue additional revenue opportunities within existing accounts.

Requirements
  • Relevant experience in a similar role at a AI/ML, DevOps or Data product company.
  • Deep experience interacting or selling to ML Engineers or developers is required.
  • 3+ years of experience total in sales (SDR, AM)
  • Proven success with renewing and growing customer base.
  • Entrepreneurial mentality - self-starter with a strong desire to build processes.
  • Interest in working at a hyper-growth startup in a quickly innovating space.
  • Strong negotiation and closing skills.

\n

$77,000 - $105,000 a year

This position has an annual estimated salary of $77,000 - $105,000 per year. This position is eligible for additional variable compensation in the form of a bonus or commission component, which is dependent on personal or company performance. Weights & Biases is committed to providing competitive salary, equity and benefits packages for all full-time employees. The actual pay may vary depending on your skills, qualifications, experience, and work location. \n

We encourage you to apply even if your experience doesn't perfectly align with the job description as we seek out diverse and creative perspectives. Team members who love to learn and collaborate in an inclusive environment will flourish with us. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need additional accommodations to feel comfortable during your interview process, reach out at careers@wandb.com.

#LI-Remote

Job Tags

Full time, Contract work

Similar Jobs

Visa Hunt

Remote Patient Care Advocate Job at Visa Hunt

 ...Visa Hunt is seeking a Patient Care Advocate to support patients enrolling in our Prescription Payment Plan and to coordinate with insurers, healthcare providers, and pharmacies for accurate eligibility and cost-sharing. This remote role focuses on delivering seamless... 

AltaMed

Patient Services Advocate III Job at AltaMed

 ...care, despite any challenges, goes beyond just a job; its a calling that drives us forward every day. Job Overview The Patient Advocate Services III functions as an AltaMed ambassador in welcoming and attending to the needs of all patients and creates a positive... 

Calpine Corporation

Senior Instrumentation, Controls & Electrical Technician - Power Generation Job at Calpine Corporation

 ...instrumentation, controls, and electrical systems that drive critical generation assets. Responsibilities include calibrating field...  ...supporting DCS/PLC operation, performing preventive and corrective maintenance, and interpreting P&IDs and schematics. Youll collaborate... 

Craftsmen Resources

Electrician Commercial Job at Craftsmen Resources

 ...Job Description Job Description Commercial Electrician Oklahoma Energize Oklahomas commercial landscape! We are seeking a skilled Commercial Electrician to install, maintain, and troubleshoot electrical systems in retail, office, and institutional buildings.... 

Home Health Services Of Virginia, Llc

Recruiter Job at Home Health Services Of Virginia, Llc

As a Recruiter, you will be responsible for identifying qualified staff to fill clinical positions within our agency. Our agency is growing and we are seeking an individual that is able...  ...Administrator on a weekly basis to determine staffing needs for the agency.* Obtains...